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Help

For any help requests, or to request our bank details, please email us at office@primaryict.co.uk

Frequently Asked Questions

Ordering - For Schools, Government & Public Sector

How can I place an order?

You can email your purchase order to orders@primaryict.co.uk or via fax to 01227 250 450.  You can also place your order online, via our checkout - and either pay online via your payment card, or choose to be invoiced.

Can I pay via invoice, after my order has been delivered?

We are able to offer credit accounts for most schools, government, and public sector departments.  This will automatically be setup on receipt of your first order, if you have not ordered from us before.

If for any reason this is not possible, or more security checks are required, we will be in touch as soon as we can.

Ordering - For Home, Business & Private Nurseries

Can I order from you?

Yes, we are very happy to accept orders from home customers, businesses and private nurseries.  Please use our online checkout to pay for your order online.

For larger orders, we are happy to offer a pro-forma should you prefer to pay via bank transfer. If this is the case, please send us an email with your order requirements.

Account Queries

For any account, payment, or refund queries, please email accounts@primaryict.co.uk

I need a copy invoice. How can I get one?

Please email your request, including your order number - or your postcode and the date of your order, if you cannot find this.


Contact Us: Primary ICT Ltd, Administration Office, Chestnut Cottage, Nackington Road, Canterbury, Kent CT4 7AT
Web: www.primaryict.co.uk / Tel: 01227 769400 / Fax: 01227 250450 / e-mail: office@primaryict.co.uk

All prices exclude VAT (unless stated) and will be charged at the standard rate. Images are shown for illustration only and accuracy is not guaranteed. Manufacturer warranties are as provided by the manufacturer at the time of print and are subject to variation. Copyright ©2026 Primary ICT Ltd. All trademarks used are recognised and are the property of their respective owners. Calls made to Primary ICT or by Primary ICT may be recorded for training and quality purposes. Primary ICT Ltd is registered in England and Wales, Company number: 05870069. VAT number: 925 5304 33. Our Address (for orders, payments & enquiries): Primary ICT Ltd, Administration Office, Chestnut Cottage, Nackington Road, Canterbury, Kent CT4 7AT. Registered Office (not for correspondence): Primary ICT Ltd, Unit 5 West Court, Enterprise Road, Maidstone, Kent ME15 6JD.