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We are now closed for Half-Term. Orders will be processed & dispatched from Monday 3rd June.

Please continue to checkout online (or schools can fax, post or e-mail your order) and we will process these on our return - more info...

Delivery Information

Delivery within UK Mainland

We use Royal Mail, Royal Mail Tracked and ParcelForce services for items shipped from our main warehouse to UK mainland, as appropriate for the size, weight and value of your order. Some direct-ship and larger items are shipped using other courier services. 

Delivery Prices

We offer Free delivery on lots of individual items (look for those marked Special Offer - Free delivery) - and all UK Mainland Orders over £245 ex VAT. 

For orders that do not qualify for free delivery, we charge £4.95 ex VAT (£5.94 inc VAT) for delivery.

Delivery prices (unless specified) are for UK Mainland only. Furniture and large item orders are for delivery only to a ground floor front entrance.

Delivery Information

Our Royal Mail services deliver Monday-Saturday (excluding Bank Holidays).

Our other courier services deliver Monday-Friday, 8:00am-6:00pm (excluding Bank Holidays). During Christmas and other busy periods, delivery hours may be extended by our couriers.

Some furniture, special order or larger products are dispatched directly by our suppliers and these may use different courier services.

Your order may require a signature upon delivery. If you specifically require a proof of delivery service, please inform us of this before placing your order as this may incur additional costs.

Important Information regarding Coronavirus (COVID-19)

As soon as your order is dispatched you will receive a dispatch email, with a tracking reference for your order.

Royal Mail & ParcelForce

Both Royal Mail and ParcelForce continue to offer a normal service, however in some cases, delivery of your item may be slightly delayed due to an increase in demand and staff self-isolating at short notice.

Contact-Free Delivery

In order to protect both our people and customers as much as possible, our couriers are minimising contact during delivery.  

They will not be handing over our hand-held devices to customers to capture signatures when required, but instead log the name of the person accepting the item.  

Additionally, for all customers where they need to deliver any item that won’t fit through your letterbox, they will place your item at your door.

Having knocked on your door, they will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

Delivery Restrictions

UK Mainland Exclusions

Our couriers do not include Isle of Wight, Northern Ireland, Scottish Islands & Highlands, Isle of Man or Isles of Scilly as part of UK Mainland, so please contact us for a quote for delivery to these areas.

We cannot deliver to BFPO Addresses, PO Boxes or the Channel Islands (inc Jersey & Guernsey) - or anywhere outside of Europe.

Delivery outside of the United Kingdom

Due to current delays and restrictions with export services, we are not presently able to export any orders outside of the United Kingdom.  Please accept our apologies for this.

Contact Us: Primary ICT Ltd, 13d Miners Way, Lakesview Business Park, Canterbury, Kent CT3 4LQ.
Web: / Tel: 01227 769400 / Fax: 01227 250450 / e-mail:

All prices exclude VAT (unless stated) and will be charged at the standard rate. Images are shown for illustration only and accuracy is not guaranteed. Manufacturer warranties are as provided by the manufacturer at the time of print and are subject to variation. Copyright ©2024 Primary ICT Ltd. All trademarks used are recognised and are the property of their respective owners. Calls made to Primary ICT or by Primary ICT may be recorded for training and quality purposes. Primary ICT Ltd is registered in England and Wales, Company number: 05870069. VAT number: 925 5304 33. Registered Office: Primary ICT Ltd, 13d Miners Way, Lakesview Business Park, Canterbury, Kent CT3 4LQ.