Delivery Information
Delivery within UK Mainland
We use Royal Mail, Royal Mail Tracked and ParcelForce services for items shipped from our main warehouse to UK mainland, as appropriate for the size, weight and value of your order. Some direct-ship and larger items are shipped using other courier services.
Delivery Prices
We offer Free delivery on lots of individual items (look for those marked Special Offer - Free delivery) - and all UK Mainland Orders over £245 ex VAT.
For orders that do not qualify for free delivery, we charge £4.95 ex VAT (£5.94 inc VAT) for delivery.
Delivery prices (unless specified) are for UK Mainland only. Furniture and large item orders are for delivery only to a ground floor front entrance.
Delivery Information
Our Royal Mail services deliver Monday-Saturday (excluding Bank Holidays).
Our other courier services deliver Monday-Friday, 8:00am-6:00pm (excluding Bank Holidays). During Christmas and other busy periods, delivery hours may be extended by our couriers.
Some furniture, special order or larger products are dispatched directly by our suppliers and these may use different courier services.
Your order may require a signature upon delivery. If you specifically require a proof of delivery service, please inform us of this before placing your order as this may incur additional costs.
Important Information regarding Coronavirus (COVID-19)
As soon as your order is dispatched you will receive a dispatch email, with a tracking reference for your order.
Royal Mail & ParcelForce
Both Royal Mail and ParcelForce continue to offer a normal service, however in some cases, delivery of your item may be slightly delayed due to an increase in demand and staff self-isolating at short notice.
Contact-Free Delivery
In order to protect both our people and customers as much as possible, our couriers are minimising contact during delivery.
They will not be handing over our hand-held devices to customers to capture signatures when required, but instead log the name of the person accepting the item.
Additionally, for all customers where they need to deliver any item that won’t fit through your letterbox, they will place your item at your door.
Having knocked on your door, they will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
Delivery Restrictions
UK Mainland Exclusions
Our couriers do not include Isle of Wight, Northern Ireland, Scottish Islands & Highlands, Isle of Man or Isles of Scilly as part of UK Mainland, so please contact us for a quote for delivery to these areas.
We cannot deliver to BFPO Addresses, PO Boxes or the Channel Islands (inc Jersey & Guernsey) - or anywhere outside of Europe.
Delivery outside of the United Kingdom
Due to current delays and restrictions with export services, we are not presently able to export any orders outside of the United Kingdom. Please accept our apologies for this.