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Summer Shutdown 2020

We are now closed for our annual Summer Shutdown from Monday 10th to Friday 21st August.  We reopen on Monday 24th August.

All enquiries and orders received during our Summer Shutdown will be processed and dispatched on our return.

When will my order be dispatched?

If all of the items on your order are listed as In Stock, and your order is placed before 1:30pm Friday 7th August, your order will be dispatched the same day.

If some or all of the items are out of stock, we will be in contact to confirm the best way to proceed.

Orders placed after 1:30pm Friday 7th August will be processed and dispatched according to normal timescales on our return.

How will I know when my order has been dispatched?

We will send an email when your order has been dispatched, to the same email address used to confirm your order.

If you did not receive our automated order confirmation email shortly after placing your order, please check your spam/junk message folder before contacting us.

How long will delivery take?

We use Royal Mail 24 and ParcelForce 24 as our standard delivery services, depending on the size, weight and value of your order.

Both services aim to deliver Next-Working day within Mainland UK, however this is not guaranteed.

  • ParcelForce aim to deliver to most locations Next-Working Day (Monday-Friday).
  • Royal Mail aim to deliver to most locations Next-Working Day and may also deliver on Saturdays.

Please note that furniture, trolleys and larger or special delivery items may dispatch via an alternate courier and may operate via a slower service.

I have not yet received my delivery

Due to the current COVID-19 situation, all of our couriers have removed all service guarantees - however they continue to deliver as quickly as possible on a best-endeavour basis.

Please check your dispatch email to see if the courier has any status updates regarding your delivery, or were unable to deliver for any reason.

If for any reason our couriers were unable to deliver your order, it may be waiting for you at your local Post Office. Please check the tracking details on your dispatch email for further details.

My order has arrived damaged, incomplete or an item is faulty on arrival

Timescales listed under our Returns Policy for these circumstances will be extended to take into account our Summer Shutdown.

Please get in touch with us on Monday 24th August and we will be able to resolve any issues. You can also email us before then via office@primaryict.co.uk. Please reply to your original order email, or include your order/invoice number to help us locate your order.

My item is faulty or not working as expected

If your item has been working and only recently developed a fault, please contact the manufacturer directly as they may be able to offer a faster resolution over this period.

Please get in touch with us on Monday 24th August and we will be able to resolve any issues. You can also email us before then via office@primaryict.co.uk. Please reply to your original order email, or include your order/invoice number to help us locate your order.

I wish to return an unwanted item

Timescales listed under our Returns Policy for returning items over this period will be extended to take into account our Summer Shutdown.

Please get in touch with us on Monday 24th August and we will be able to resolve any issues. You can also email us before then via office@primaryict.co.uk. Please reply to your original order email, or include your order/invoice number to help us locate your order.

I have a question that is not answered above

Please drop us an email at office@primaryict.co.uk - we'd love to hear from you!


Contact Us: Primary ICT Ltd, 13d Miners Way, Lakesview Business Park, Canterbury, Kent CT3 4LQ.
Web: www.primaryict.co.uk / Tel: 01227 769400 / Fax: 01227 250450 / e-mail: office@primaryict.co.uk

All prices exclude VAT (unless stated) and will be charged at the standard rate. Images are shown for illustration only and accuracy is not guaranteed. Manufacturer warranties are as provided by the manufacturer at the time of print and are subject to variation. Copyright ©2020 Primary ICT Ltd. All trademarks used are recognised and are the property of their respective owners. Calls made to Primary ICT or by Primary ICT may be recorded for training and quality purposes. Primary ICT Ltd is registered in England and Wales, Company number: 05870069. VAT number: 925 5304 33. Registered Office: Primary ICT Ltd, 13d Miners Way, Lakesview Business Park, Canterbury, Kent CT3 4LQ.