Primary ICT Logo

Christmas 2023

We are now closed for the Christmas Holidays and we reopen on Tuesday 2nd January 2024.

All enquiries and orders received during this period will be processed and dispatched on our return.

When will my order be dispatched?

All orders will be processed and dispatched according to normal timescales on our return.  If your entire order is in stock, it should leave us on this date.

How will I know when my order has been dispatched?

We will send an email when your order has been dispatched, to the same email address used to confirm your order.

If you did not receive our automated order confirmation email shortly after placing your order, please check your spam/junk message folder before contacting us.

How long will delivery take?

We use Royal Mail 24/48, Royal Mail 24/48 Tracked and ParcelForce 24 as our standard delivery services, depending on the size, weight and value of your order.

Royal Mail 24 and ParcelForce 24 services aim to deliver Next-Working day within Mainland UK, however this is not guaranteed.  Royal Mail 48 services aim to deliver within 2-3 working days.

  • ParcelForce aim to deliver to most locations Next-Working Day (Monday-Friday).
  • Royal Mail aim to deliver to most locations Next-Working Day and may also deliver on Saturdays.

Please note that furniture, trolleys and larger or special delivery items may dispatch via an alternate courier and may operate via a slower service.

I have not yet received my delivery

Due to strike action, our couriers have removed their service guarantees - however they continue to deliver as quickly as possible on a best-endeavour basis.

Please check your dispatch email to see if the courier has any status updates regarding your delivery, or were unable to deliver for any reason.

If for any reason our couriers were unable to deliver your order, it may be waiting for you at your local Post Office.

Please check the tracking details on your dispatch email for further details - where you will be able to view/manage your delivery and rearrange delivery if required.

My order has arrived damaged, incomplete or an item is faulty on arrival

Timescales listed under our Returns Policy for these circumstances will be extended to take into account our Christmas closure.

Please get in touch with us from Tuesday 2nd January and we will be able to resolve any issues. You can also email us before then via office@primaryict.co.uk. Please reply to your original order email, or include your order/invoice number to help us locate your order.

My item is faulty or not working as expected

Please get in touch with us on Tuesday 2nd January and we will be able to resolve any issues. You can also email us before then via office@primaryict.co.uk. Please reply to your original order email, or include your order/invoice number to help us locate your order.

If your item has been working and only recently developed a fault, please contact the manufacturer directly as they may be able to offer a faster resolution over this period.

I wish to return an unwanted item

Timescales listed under our Returns Policy for returning items over this period will be extended to take into account our Christmas closure.

Please get in touch with us on Tuesday 2nd January and we will be able to resolve any issues. You can also email us before then via office@primaryict.co.uk. Please reply to your original order email, or include your order/invoice number to help us locate your order.

I have a question that is not answered above

Please drop us an email at office@primaryict.co.uk - we'd love to hear from you!


Contact Us: Primary ICT Ltd, 13d Miners Way, Lakesview Business Park, Canterbury, Kent CT3 4LQ.
Web: www.primaryict.co.uk / Tel: 01227 769400 / Fax: 01227 250450 / e-mail: office@primaryict.co.uk

All prices exclude VAT (unless stated) and will be charged at the standard rate. Images are shown for illustration only and accuracy is not guaranteed. Manufacturer warranties are as provided by the manufacturer at the time of print and are subject to variation. Copyright ©2024 Primary ICT Ltd. All trademarks used are recognised and are the property of their respective owners. Calls made to Primary ICT or by Primary ICT may be recorded for training and quality purposes. Primary ICT Ltd is registered in England and Wales, Company number: 05870069. VAT number: 925 5304 33. Registered Office: Primary ICT Ltd, 13d Miners Way, Lakesview Business Park, Canterbury, Kent CT3 4LQ.